Privacy Policy

Privacy Policy

Last updated: 30 June 2026

1. Introduction

Innofi Realty Pty Ltd trading as Platinum Acres (we, us, our) is committed to protecting your personal information and handling it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information, including information used to verify your identity. The current version of this Privacy Policy is available on our website at
www.platinumacres.com.au.

2. What Personal Information We Collect

We may collect the following personal information about you:

• Full name.
• Date and place of birth.
• Residential or business address.
• Email address and phone number.
• Government-issued identification details, such as driver licence, passport, Medicare card or other identification-document numbers.
• Biometric information, such as a facial image or short video used to verify your identity.
• Information about the services we provide to you and any related transactions.
• Any other information you choose to provide to us.

We only collect personal information that is reasonably necessary to carry out our business activities.

3. Why We Collect Your Personal Information

We collect, use and disclose your personal information to:

• Verify your identity.
• Provide and manage our services.
• Communicate with you about your account and the services we provide.
• Meet our legal and regulatory obligations, including anti-money laundering and counter-terrorism financing requirements.
• Detect and prevent fraud and maintain the security of our systems.
• Review and improve our services.

4. Identity Verification and Government Data Matching

To verify your identity, we may use electronic identity-verification services, including the Australian Government’s Document Verification Service (DVS).

Where you have consented, your name, date of birth and identity-document details may be securely sent to the relevant Commonwealth or State authority that issued your document. This may include passport offices, driver licence authorities, the Department of Home Affairs, Births, Deaths and Marriages registries, or other authorised record holders.

These authorities check whether the information you provide matches the records they hold. We do not receive a copy of your government records. The relevant authority returns a match result confirming whether the supplied details match its records.

This process may be carried out through accredited identity-verification providers, including APLYiD (APLYiD Pty Ltd, ABN 36 632 866 794) and its sub-providers. Further information about the DVS is available at
idmatch.gov.au.

5. Biometric Information

As part of identity verification, we may collect biometric information, such as a facial image or a short video of you holding your identification document. Biometric information may be used to:

• Confirm that you are a real person and physically present.
• Compare your image with the photograph on your identification document.
• Reduce the risk of fraud and identity theft.

Biometric information is treated as sensitive information under the Privacy Act. We only use it for identity verification and related compliance purposes, and only with your consent.

6. Consent to Collection and Identity Verification

By providing your personal information and completing the identity-verification process, you consent to:

• The collection, use and disclosure of your personal information for identity verification, AML/CTF and related compliance purposes.
• The collection and use of biometric information, such as a facial image or video, for identity verification.
• Your information being checked against records held by Commonwealth and State authorities through the DVS.
• Your information being shared with our authorised identity-verification providers, including APLYiD.

Your consent is voluntary. You may withdraw your consent by contacting us using the details in section 13. If you do not consent or do not provide the information we require, we may be unable to verify your identity electronically. We may need to verify your identity through another method or may be unable to provide particular services.

7. Disclosure of Personal Information

We may disclose your personal information to:

• Identity-verification providers, including APLYiD and its authorised sub-providers.
• Commonwealth and State authorities and official record holders through the DVS.
• Our employees and authorised representatives on a need-to-know basis.
• Our professional advisers, such as lawyers, accountants and auditors.
• Technology and service providers that assist us in operating our business.
• Regulators, law-enforcement agencies or other parties where required or authorised by law.

We do not sell your personal information.

8. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is handled in accordance with the Australian Privacy Principles, including through contractual protections with our providers.

9. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include secure systems, access controls and encryption in transit and at rest where appropriate.

We retain personal information for as long as it is required for the purposes described in this Privacy Policy or as required by law. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

10. Access and Correction

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. To make a request, please contact us using the details in section 13. We will respond within a reasonable period.

11. Direct Marketing

From time to time, we may use your contact details to provide information about our services that we consider may be of interest to you. You may opt out of marketing communications by using the unsubscribe facility in our messages or by contacting us using the details in section 13.

12. Privacy Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details in section 13. We will acknowledge your complaint, investigate the matter and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at
oaic.gov.au.

13. Contact Details

14. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable requirements. The latest version will be available on our website. Where changes are significant, we may provide an additional notice where appropriate.